Shipping & Return Policy

Last updated: [Month Day, Year]

Welcome to [Your Store Name]! We value your trust and want you to have a smooth shopping experience with us. This page outlines our shipping, delivery, and return/refund policies.

🚚 Shipping Policy

Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Domestic (Within [Your Country]): [3–7 business days]
• International Shipping: [7–21 business days] (may vary based on customs and location)

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can track your order directly on the carrier’s website.

Shipping Locations

We currently ship to [list countries or regions]. If your country is not listed, please contact our support team to confirm availability.

Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs or import taxes that may apply. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

🔁 Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Eligibility for Returns

Returns are accepted within [30 days] of delivery.

Items must be:

• Unused, unworn, and in the same condition that you received them.
• In the original packaging with all tags attached.

Certain products are non-returnable, such as:

• Perishable goods (food, flowers, etc.)
• Personal care items (cosmetics, undergarments)
• Custom or personalized orders
• Digital downloads or gift cards

How to Start a Return

1. Email us at support@yourstore.com with your order number and reason for return.
2. Our team will review your request and send return instructions.
3. Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed to your original payment method within [5–10 business days] after inspection.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item, please contact us at support@yourstore.com. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We’ll arrange a replacement or refund at no additional cost.

📞 Contact Us