Privacy Policy

We are Ishra handicraft, a handcrafted products brand committed to offering unique and artisanal creations crafted with care. When you browse our website or shop with us, you trust us with your personal information. Protecting your privacy is our highest priority.

1. Who is responsible for your data?

The company responsible for processing your personal data is:

Ishra handicraft
Azad Nagar Muradabad 240001
Email: ishrahandicraft@gmail.com

2. Why do we collect your personal data?

• To process and deliver your orders
• To provide customer support
• To send order updates or account notifications
• To offer personalized shopping experiences
• To process payments securely
• To prevent fraud and ensure website security
• To send newsletters or offers (only if subscribed)

3. What personal data do we collect?

We may collect the following information:

• Name
• Address
• Email address
• Phone number
• Payment details (processed securely by payment partners)
• Order history
• IP address & device information
• Messages sent to customer support

Note: We do not store full credit/debit card information.

4. Where do we store your data?

Your data is stored on secure servers, primarily within your country or in the EU/EEA. Some data may be processed outside this area by trusted service providers who follow strict data protection standards.

5. Who do we share your data with?

We only share data with trusted third-party partners who help us run our business:

• Payment gateways (Razorpay, Stripe, PayPal, etc.)
• Shipping/courier companies
• Shopify (website hosting)
• Customer support & email service providers
• Analytics & marketing tools

6. Your Rights

You may request the following anytime:

• Access to the personal data we hold
• Correction of inaccurate information
• Deletion of your data
• Unsubscribe from marketing emails
• Deletion of your account (if applicable)

To exercise these rights, contact us at [Your Email].

7. Cookies & Tracking

We use cookies to improve your shopping experience, track website performance, and save cart preferences. You can disable cookies anytime from your browser settings.

8. Data Security

We use industry-standard security methods including encrypted connections, secure servers, and restricted access to ensure your data is protected at all times.

9. Changes to this policy

We may update this Privacy Policy occasionally. Any changes will be posted here with the updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Ishra handicraft
Email: ishrahandicraft@gmail.com
Address: Azad Nagar Muradabad 240001